SHIPPING

JKA is based in France, and ships from our Bureau de Poste. As an experienced online seller, JKA understands the care required to prepare your order for dispatch. All items are shipped with insurance and tracking, so you are able to monitor the progress of your parcel.

The total shipping charge is based on the packaged weight of your order, plus handling costs. JKA is happy to combine items within a single order, and will recalculate charges accordingly.

Maggie guarantees that your parcel is packaged with care and usually dispatched within 48 hours of your order. Don’t hesitate to contact her.

CUSTOMS FEE

Please be aware that you may be charged a customs fee when the parcel reaches your country. It is not possible to predict whether your items will be charged or not, as parcels may be chosen for customs control on a random basis at the border, nor how much it will cost if it is controlled. The customs duty is the recipient's responsibility.

ESTIMATED SHIPPING TIMES

North America: 5-10 business days
Europe: 5-10 business days
Australia, New Zealand and Oceania: 5-10 business days
Asia Pacific: 5-10 business days
Latin America and the Caribbean: 5-14 business days

RETURNS POLICY

Upon receipt of your order, please notify JKA if you are not happy with your item/s; using the information provided with your package, or here on the contact page. Returns are accepted provided notice is given within 7 days of delivery and the item are shipped within 14 days of delivery. Please see conditions of return below.

CONDITIONS OF RETURN

Buyers are responsible for return shipping and the insurance costs, and are requested to include a signed letter with your reason for return. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Maggie’s dedication to excellence has resulted in no returns since her business began.